Shopping

Here are some English phrases to help you when you go shopping, as well as some of the things you might see.

Opening times

what times are you open?
we're open from 9am to 5pm, Monday to Friday
we're open from 10am to 8pm, seven days a week
are you open on …?
Saturday
Sunday
what time do you close?
what time do you close today?
what time do you open tomorrow?

Selecting goods

can I help you?
I'm just browsing, thanks
how much is this?
how much are these?
how much does this cost?
how much is that … in the window?
lamp
that's cheap
that's good value
that's expensive
do you sell …?
stamps
do you have any …?
postcards
sorry, we don't sell them
sorry, we don't have any left
I'm looking for …
the shampoo
a birthday card
could you tell me where the … is?
washing up liquid
where can I find the …?
toothpaste
have you got anything cheaper?
it's not what I'm looking for
do you have this item in stock?
do you know anywhere else I could try?
does it come with a guarantee?
it comes with a one year guarantee
do you deliver?
I'll take it
I'll take this
anything else?
would you like anything else?

Making payment

are you in the queue?
next, please!
do you take credit cards?
I'll pay in cash
I'll pay by card
could I have a receipt, please?
would you be able to gift wrap it for me?
would you like a bag?

Returns and complaints

I'd like to return this
I'd like to change this for a different size
it doesn't work
it doesn't fit
could I have a refund?
have you got the receipt?
could I speak to the manager?

Things you might see

Open
Closed
Open 24 hours a day
Special offer
Sale
Clearance sale
Closing down sale
Good value
Buy 1 get 1 free
Buy 1 get 1 half price
Reduced to clear
Half price
Out to lunch
Back in 15 minutes
Shoplifters will be prosecuted

Using a credit card

Enter your PIN
Please wait
Remove card
Signature
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